Shipping
Information about Shipping
WHERE DO YOU SHIP?
Temporary Suspension of Shipping to the Middle East (Effective date: 2026.03.05) Due to recent conflicts in the Middle East, our shipping carriers have restricted their services in the region. Regrettably, this means we are temporarily unable to acce
HOW MUCH IS SHIPPING?
Shipping costs vary by destination country. To find the exact shipping fee for your location, please select your shipping country from the dropdown menu at the top of our website. Once selected, visit our Shipping Policy page for detailed information
HOW LONG DOES SHIPPING TAKE?
Important Notice for Luna New Year. Due to the Korean Lunar New Year holiday, orders placed between now and February 19 may experience processing and shipping delays. We appreciate your understanding and patience during this time. The total time for
WHY HAVEN'T I RECEIVED AN ORDER CONFIRMATION?
If you haven't received an order email, here are a few possible reasons and steps to resolve the issue:. Verify the Email Address Provided :. Double-check that the email address entered during checkout is correct. Many customers accidentally input th
FAILED DELIVERY SITUATION
If your delivery attempt has failed, here are some common reasons and steps to resolve the issue:. Incorrect Shipping Address:. Verify that the shipping address provided at checkout is correct. If there is an error, please contact our Customer Servic
TAX AND CUSTOM DUTIES
Shipments will be delivered with duty and tax PAID in advance to most countries, including:. USA. Canada. UK. All European countries. Australia. New Zealand. Hong Kong. For the following countries, shipments will be delivered with duty and tax UNPAID
SHIPPING RESTRICTIONS
To ensure the safe and timely delivery of your order, please adhere to the following guidelines:. Provide a complete and accurate address, including your street and building number, if applicable. Make sure to input your full first name and last name
SHIPPING DURING HOLIDAYS
Due to public holidays, shipping may experience delays. During these periods, our shipping carriers (DHL or others) will pause operations and resume shipping on the next business day. We will make every effort to ensure your package is delivered as q
DOCUMENT REQUEST FROM SHIPPING CARRIER
For international shipping, different countries have their own rules for customs clearance. You'll need to provide the necessary documents to the carrier when requested to help clear customs. Keep in mind that if you don't submit the documents to the
DO I NEED TO PROVIDE A TAX ID FOR ORDERS SHIPPING TO MEXICO?
Due to strengthened Mexican customs regulations, all recipients must provide a valid TAX ID (RFC) and complete the required customs registration to ensure successful delivery. To avoid delays, please make sure of the following:. You have a valid and
WILL I BE CHARGED DUTIES OR EXPERIENCE CUSTOMS DELAYS WHEN ORDERING FROM THE U.S.?
No, you won’t. For U.S. customers, all Lewkin orders are shipped directly from Seoul under Korea’s personal customs exemption policy. This means:. No import duties. No surprise customs fees at delivery. No delays caused by customs inspections. Whethe
TAIWAN ORDERS – EZWAY APP APPROVAL REQUIRED
For orders shipping to Taiwan, approval in the EZWAY app is required for customs clearance. Without approval, your package will be disposed of by customs and no refund will be issued.
How are customs duties handled for shipments to India / Brazil?
For orders shipped to India and Brazil,all customs duties and taxes are the responsibility of the consignee (recipient), in accordance with local customs regulations. After your order is placed, the following process will apply. If your order is ship
The tracking shows “Delivered,” but I did not receive my package.
If the tracking status shows “Delivered” but you have not received your package, LEWKIN can submit a formal investigation request to the carrier on your behalf. However, please note that according to the carrier’s policy, Proof of Delivery (POD) and
Are taxes added at checkout?
Taxes (such as VAT) may apply depending on the tax regulations of the shipping destination.These taxes may be calculated and displayed separately at checkout. You will be able to review the final total amount on the checkout page before completing yo