Information about Shipping
Here is the list of countries we currently ship to. ⚠️ Unfortunately, due to our policy, we are unable to ship to the following regions at this time. We appreciate your understanding : Russia, Ukraine, Belarus, Israel, the Palestinian territories, an
Shipping costs vary by destination country. To find the exact shipping fee for your location, please select your shipping country from the dropdown menu at the top of our website. Once selected, visit our Shipping Policy page for detailed information
The total time for you to receive your order is the sum of Processing Time and Shipping Time. Processing Time: 3–7 business days This is the time it takes to prepare your order for shipment. Estimated Shipping Time: 5–10 business days This is the tim
If you haven't received an order email, here are a few possible reasons and steps to resolve the issue:. Verify the Email Address Provided :. Double-check that the email address entered during checkout is correct. Many customers accidentally input th
If your delivery attempt has failed, here are some common reasons and steps to resolve the issue:. Incorrect Shipping Address:. Verify that the shipping address provided at checkout is correct. If there is an error, please contact our Customer Servic
Shipments will be delivered with duty and tax PAID in advance to most countries, including:. USA. Canada. UK. All European countries. Australia. New Zealand. Hong Kong. For the following countries, shipments will be delivered with duty and tax UNPAID
To ensure the safe and timely delivery of your order, please adhere to the following guidelines:. Provide a complete and accurate address, including your street and building number, if applicable. Make sure to input your full first name and last name
Due to public holidays, shipping may experience delays. During these periods, our shipping carriers (DHL or others) will pause operations and resume shipping on the next business day. We will make every effort to ensure your package is delivered as q
For international shipping, different countries have their own rules for customs clearance. You'll need to provide the necessary documents to the carrier when requested to help clear customs. Keep in mind that if you don't submit the documents to the
Due to updated customs regulations in Mexico, all recipients must provide a valid TAX ID (RFC) and complete customs registration in order for shipments to be successfully processed and delivered. Failure to provide a TAX ID or complete the required r