FAILED DELIVERY SITUATIONUpdated 8 days ago
At Lewkin, we ship all orders via trusted shipping carriers to ensure your items reach you safely and quickly.
However, we are not responsible for any failed delivery attempts caused by negligent actions or incorrect information provided by customers, and refunds or reshipments cannot be issued in such cases. To ensure a smooth delivery experience, please review the guidelines below!
⚠️ Failed Deliveries Due to Customer Circumstances (Non-refundable / No Reshipment)
If your package is returned due to customer negligence, incorrect details, unpaid customs fees, or deliberate refusal, refunds and reshipments cannot be issued.
Deliberately Refusing Delivery: Customers intentionally refusing to receive their package upon arrival without a valid reason.
Incorrect or Incomplete Delivery Details: Mistakes in shipping address, missing details (apartment/suite numbers), or wrong contact numbers/recipient names that prevent the carrier from reaching you.
Recipient Unavailable: No one was available at the time of delivery, and the package was returned after failing to be collected or rescheduled within the carrier's notice period.
Customs Clearance Failure & Unpaid Customs Fees: Incorrect/unverified tax ID or personal information preventing customs clearance, or failure to pay required import duties/taxes within the specified period.
Unsupported Address (DHL Packstation, etc.): Delivery addressed to DHL Packstation / Paketbox / Paketautomat or any other automated parcel lockers.
(Automated lockers are not supported and will result in an immediate return to sender. Please make sure to provide a valid residential or physical delivery address at checkout!)
💡 Noticed an Error in Your Order Details?
If you notice that your order information is incorrect, please contact us immediately with your order number and correct details before your order is shipped out! Once your order has been dispatched, delivery details cannot be changed, and we cannot assist with any resulting delivery failures.
📦 Carrier & Transit Issues (Customer Service Support Available)
If your delivery is delayed or affected by issues beyond customer control, our support team is here to assist you with resolution, exchanges, or refunds.
Held at Carrier Facility: Unsuccessful delivery attempts leaving your package temporarily stored at a local carrier hub.
What to do: Check your tracking details to find the exact facility location and steps required for retrieval or pickup.
Damaged or Lost in Transit: Items damaged during transit or officially marked as lost by the shipping carrier.
What to do: Please reach out to our Customer Service team immediately with your order number and tracking details so we can process a replacement or full refund.
📩 Need Further Assistance?
If you have reviewed the points above and still need help locating or resolving your delivery issue, please contact our Customer Service team with your Order Number and Tracking Number. We are here to help ensure your package reaches you as quickly as possible!