FAILED DELIVERY SITUATIONUpdated 4 months ago
If your delivery attempt has failed, here are some common reasons and steps to resolve the issue:
Incorrect Shipping Address:
Verify that the shipping address provided at checkout is correct. If there is an error, please contact our Customer Service team as soon as possible for assistance in updating your address.
Recipient Unavailable at the Time of Delivery:
If no one was available to receive the package, the delivery carrier may have left a notice with instructions for re-delivery or pickup. Check your mailbox or tracking information for updates.
Held at the Carrier Facility:
Your package may be held at a carrier facility if the delivery attempt was unsuccessful. Refer to the tracking details to determine the location and steps for retrieval.
Customs Clearance Delays:
For international shipments, delays may occur due to customs clearance. Please ensure all required information and documents were provided during checkout. Contact our Customer Service team if you need further assistance.
Damaged or Lost in Transit:
If the package was damaged or marked as lost, please reach out to our Customer Service team immediately. Provide your order number and tracking details so we can assist you with a replacement or refund.
Contact Customer Service for Support:
If you have reviewed the above points and still cannot locate or resolve your delivery issue, please contact our Customer Service team with your order details. We are here to help ensure your package reaches you as quickly as possible.