WHY HAVEN'T I RECEIVED AN ORDER CONFIRMATION?Updated 4 months ago

If you haven't received an order email, here are a few possible reasons and steps to resolve the issue:

1. Verify the Email Address Provided :

   • Double-check that the email address entered during checkout is correct. Many customers accidentally input the wrong email address or confuse it with an alternate email they use. If there is a typo, the confirmation email may not reach you.

2. Check Your Email Inbox and Spam/Junk Folder :

   • Confirmation emails are sent automatically after an order is placed or shipped. Please check your spam or junk folder as emails may sometimes be filtered incorrectly.

3. Payment Not Completed :

   • If your payment did not process successfully, your order may not have been confirmed. Verify your payment status with your bank or payment provider.

4. Contact Customer Service :

   • If you've confirmed the above and still haven't received an email, please reach out to our Customer Experience team with your full name and the details of your order. We will assist you in locating your order and providing confirmation.