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Tracking

Information about Tracking

HOW DO I TRACK MY ORDER?

To track your order, click here. 🙋. You. can find your tracking number on your My Order page or through the order confirmation email we have sent you. Click on the tracking number under the estimated delivery date for the most recent update. You wil

WHY CAN'T I TRACK MY PACKAGE?

Until your parcel has been sorted and scanned by the carrier, there won’t be any tracking events for you to check on. This may show as a ‘label created’ status with the carrier, and the carrier may take 24 hours to update tracking information online.

WHY IS MY ORDER DELAYED?

If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier. Carrier delays may occur due to global supply chain delays, customs, public holidays, limited cargo capacity, and increased global p

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

We deliver all the packages via DHL. Before it is scheduled for delivery, they will send you an email to check if you are available to receive it. If you are not available to receive the package at the time DHL scheduled, then you can also reschedule

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