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Your order has left our Korea fulfillment center and will be handed over to Amazon Shipping after international transit and customs clearance.<ul data-start="860" data-end="1150"><li data-start="860" data-end="1035" style="font-family: Verdana, Geneva, sans-serif;">Until customs clearance is complete, the tracking status may only show &#x201C;Label Created&#x201D;. This is completely normal and does not mean there is an issue with your shipment.</li><li data-start="1036" data-end="1150" style="font-family: Verdana, Geneva, sans-serif;">Tracking will become active once customs clearance is complete, which usually takes about 7 business days.</li></ul>If you still cannot track your package after this period, please reach out to our customer service team for assistance.

Your order has left our Korea fulfillment center and will be handed over to Amazon Shipping after international transit and customs clearance. Until customs clearance is complete, the tracking status may only show “Label Created”. This is completely

WHEN WILL TRACKING BE AVAILABLE IF MY ORDER IS SHIPPED VIA AMAZON SHIPPING?

Shipping & Tracking

Tracking

WHERE DO YOU SHIP?

HOW MUCH IS SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHY HAVEN'T I RECEIVED AN ORDER CONFIRMATION?

FAILED DELIVERY SITUATION

TAX AND CUSTOM DUTIES

SHIPPING RESTRICTIONS

SHIPPING DURING HOLIDAYS

DOCUMENT REQUEST FROM SHIPPING CARRIER

DO I NEED TO PROVIDE A TAX ID FOR ORDERS SHIPPING TO MEXICO?

Will I be charged duties or experience customs delays when ordering from the U.S.?

Shipping

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

WHEN WILL TRACKING BE AVAILABLE IF MY ORDER IS SHIPPED VIA CANADA POST?

HOW DO I KNOW WHAT SIZE TO CHOOSE?

THE PRODUCT IS DIFFERENT FROM  WHAT I EXPECTED!

I RECEIVED A FAULTY ITEM!

I RECEIVED THE INCORRECT ITEM!

Product Issues

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

I ORDERED THE WRONG SIZE/COLOR!

I’M MISSING AN ITEM FROM MY ORDER!

WHY WAS MY ORDER CANCELLED / REFUNDED?

WHY ISN'T MY PROMO CODE WORKING?

Order Issues

Products & Order Issues

STUDENT DISCOUNT

MY PROMO CODE HAS EXPIRED. CAN I REQUEST ANOTHER ONE?

Discount

RETURN POLICY

HOW DO I SUBMIT A RETURN?

CAN I RETURN A SALE ITEM?

RETURN SHIPPING LABEL?

HAVE YOU RECEIVED MY RETURN?

DAMAGES AND ISSUES

CAN I PROCEED WITH A RETURN IF THE ORIGINAL PACKAGING IS MISSING?

WHY WAS $16.98 DEDUCTED FROM MY REFUND?

Returns

Changes & Cancellations

WHICH PAYMENT TYPES DO YOU ACCEPT?

HOW DO I CHANGE MY CURRENCY?

Payment

HOW LONG SHOULD A REFUND TAKE TO REACH ME?

Refund

Payment & Refund

WHY ISN'T MY ACCOUNT LOGIN WORKING?

Account Issues

WHY HAVE THE PRODUCTS FROM MY WISHLIST BEEN REMOVED(NOT DISPLAYED)?

THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?

Wishlist Issues

Account & Wishlist issues

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CUSTOMER SERVICE TEAM

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WHEN WILL TRACKING BE AVAILABLE IF MY ORDER IS SHIPPED VIA AMAZON SHIPPING?Updated 7 hours ago