MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!Updated 4 months ago

If your package status is marked as "delivered" but you have not received it, please consider the following steps:

• Check the delivery address: Verify if the address you provided is correct.
• Look for a delivery notice: Check for a door tag or any notes indicating an attempted delivery.
• Inspect common areas: Look in areas like parcel lockers, mailboxes, or in front of the door, as well as a security office.
• Ask others: Check with neighbors, family members, or friends to see if they accepted the package on your behalf.
• Contact the delivery company: Reach out to the local delivery company or the driver directly, as the item might still be with them.

If the package was marked as delivered to your address:

• If tracking details show the package was left at the front door, you will need to search for it yourself. Unfortunately, LEWKIN cannot compensate for stolen items.
• Contact your local delivery company: If you suspect the package is lost, contact them and reach out to our Help Center within 7 days of the delivery date.

Delivery without Signature:

• If you selected contact-free delivery, please be aware that there is a risk of loss or damage. By choosing this option, you assume responsibility for any loss or damage, and LEWKIN cannot provide compensation.

If you selected signature-based delivery:

• If the package was delivered with a signature and you cannot locate it after 7 business days, please contact our Customer Experience Team.

Please note:

• Claims for missing packages are at LEWKIN’s discretion.
• LEWKIN is not responsible for packages lost, held, or damaged when shipped to freight forwarding services. If your shipping address is a forwarding address, you are responsible for contacting your forwarding company to locate your package.

We hope this helps clarify our process. If you need further assistance, feel free to reach out!