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Order Issues

About Order Issues

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

Make sure you have searched your promotional, junk, and spam folders in case the notification has landed there. You can mark us as SAFE too so that you won’t miss a beat from us in the future!. Still no luck finding this one? Not to worry, reach out

I ORDERED THE WRONG SIZE/COLOR!

Once an order is placed we only have a short amount of time to action any changes or cancellations due to our extremely efficient processing times!. The changes of color or size will be available before they leave our warehouse. Please contact us as

I’M MISSING AN ITEM FROM MY ORDER!

Our quality assurance team ensures all items are scanned and weighed into the package at the time of dispatch. Sometimes due to delayed items, we will ship the order separately. Before we ship it, we will let you know via email. Please check if your

WHY WAS MY ORDER CANCELLED / REFUNDED?

If you've placed an order and received a refund or cancellation email, we sincerely apologize! This happens when the product quantity wasn't available when it came time to fulfill your order. Not to worry! The cancellation/refund notification confirm

WHY ISN'T MY PROMO CODE WORKING?

Please check the following:

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