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Order Issues

About Order Issues

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

Make sure you have searched your promotional, junk, and spam folders in case the notification has landed there. You can mark us as SAFE too so that you won’t miss a beat from us in the future!. Still no luck finding this one? Not to worry, reach out

I ORDERED THE WRONG SIZE/COLOR!

If you wish to change the size, color, or other options of a product after placing an order, please refer to the following guidelines:. Cancellation Within 6 Hours of Purchase:. If your order was placed within the last 6 hours, you can cancel the ord

I’M MISSING AN ITEM FROM MY ORDER!

Our quality assurance team ensures all items are scanned and weighed into the package at the time of dispatch. Sometimes due to delayed items, we will ship the order separately. Before we ship it, we will let you know via email. Please check if your

WHY WAS MY ORDER CANCELLED / REFUNDED?

If you received a cancellation or refund notification after placing an order, we sincerely apologize for the inconvenience. This typically occurs when the product was out of stock at the time your order was being processed. Rest assured, the notifica

WHY ISN'T MY PROMO CODE WORKING?

Please check the following: