Returns

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please click here to see the detailed policy.

HOW DO I SUBMIT A RETURN?

We have the RETURN CENTER, click here. You just need to enter your order number and the email used for purchasing.

CAN I RETURN A SALE ITEM?

Unfortunately, there are some exceptions / non-returnable items. Products from Clearance Sales are not eligible for returns. You can check more details in our RETURN CENTER. Not Eligible items will be unable to click.

RETURN SHIPPING LABEL?

Currently, we do not offer the provision of a return shipping label. Therefore, the responsibility for returning the item lies with the customer, and the associated return delivery costs must be coordinated by the customer directly with the chosen co

HAVE YOU RECEIVED MY RETURN?

Once received, we aim to process your return within 3-5 business days. We recommend you take note of your own tracking information and receipt, as we won't be able to track or monitor this for you!.

DAMAGES AND ISSUES

In case of your package, or item is damaged, or missed or you received an incorrect item, please provide a photo and explanation through Return Center or Customer Experience Team within 24 hours of receiving the package and the CS representative will

CAN I PROCEED WITH A RETURN IF THE ORIGINAL PACKAGING IS MISSING?

Yes, you can proceed with a return even if the original plastic packaging is missing, as long as the clothing is completely new and the tags are still attached. This ensures that the items are in a condition that meets our return policy requirements.