Returns & Exchanges

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Articles

RETURN & EXCHANGE POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. Please click here to see the detailed policy.

HOW DO I SUBMIT A RETURN OR EXCHANGE?

We have the RETURN CENTER, click here. You just need to enter your order number and the email used for purchasing.

CAN I RETURN OR EXCHANGE A SALE ITEM?

Unfortunately, there are some exceptions / non-returnable items. Products from Clearance Sales are not eligible for returns, exchanges, or refunds. You can check more details in our RETURN CENTER. Not Eligible items will be unable to click.

RETURN SHIPPING LABEL?

Currently, we do not provide a return shipping label, so you will have to send it back to us by the customer, and also the cost of return delivery will have to be checked by the customer with the courier you choose to use. We apologize for any inconv

HAVE YOU RECEIVED MY RETURN?

Once received, we aim to process your return within 3-5 business days. We recommend you take note of your own tracking information and receipt, as we won't be able to track or monitor this for you!.

MORE ABOUT EXCHANGES

The exchange process will be like as below,. 1) Submit the exchange request in the Return Center. 2) Our return Team will send you an email with more details. 3) Paying the reshipping fee then the process will be started. 4) Send back us the items yo

DAMAGES AND ISSUES

In case of your package, or item is damaged, or missed or you received an incorrect item, please provide a photo and explanation through Return Center or Customer Experience Team within 24 hours of receiving the package and the CS representative will