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WHERE DO YOU SHIP?

HOW MUCH IS SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

WHEN THE ORDER WILL BE SHIPPED OUT?

FAILED DELIVERY SITUATION

TAX AND CUSTOM DUTIES

RESTRICTIONS

HOLIDAYS

DOCUMENT REQUEST FROM SHIPPING CARRIER

Shipping

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

Tracking

Shipping & Tracking

HOW DO I KNOW WHAT SIZE TO CHOOSE?

THE PRODUCT IS DIFFERENT FROM  WHAT I EXPECTED!

I RECEIVED A FAULTY ITEM!

I RECEIVED THE INCORRECT ITEM!

Product Issues

I ORDERED THE WRONG SIZE/COLOR!

I’M MISSING AN ITEM FROM MY ORDER!

WHY WAS MY ORDER CANCELLED / REFUNDED?

WHY ISN'T MY PROMO CODE WORKING?

Order Issues

Products & Order Issues

STUDENT DISCOUNT

MY PROMO CODE HAS EXPIRED. CAN I REQUEST ANOTHER ONE?

Discount

RETURN POLICY

HOW DO I SUBMIT A RETURN?

CAN I RETURN A SALE ITEM?

RETURN SHIPPING LABEL?

HAVE YOU RECEIVED MY RETURN?

DAMAGES AND ISSUES

Returns

Changes & Cancellations

WHICH PAYMENT TYPES DO YOU ACCEPT?

HOW DO I CHANGE MY CURRENCY?

Payment

HOW LONG SHOULD A REFUND TAKE TO REACH ME?

Refund

Payment & Refund

WHY ISN'T MY ACCOUNT LOGIN WORKING?

Account Issues

WHY HAVE THE PRODUCTS FROM MY WISHLIST BEEN REMOVED(NOT DISPLAYED)?

THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?

Wishlist Issues

Account & Wishlist issues

CUSTOMER SERVICE TEAM