Back to store ->

LEWKIN

Please send us an email at <a href="mailto: collab@lewkin.com">COLLAB MAIL</a> to share your interest!&#xA0;We&#x2019;d love to hear from you!&#x1F496;&#xA0;

Please send us an email at COLLAB MAIL to share your interest!. We’d love to hear from you!💖.

WANNA COLLAB WITH US?

Contact us

COLLAB

WHERE DO YOU SHIP?

HOW MUCH IS SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHY HAVEN'T I RECEIVED AN ORDER CONFIRMATION?

FAILED DELIVERY SITUATION

TAX AND CUSTOM DUTIES

SHIPPING RESTRICTIONS

SHIPPING DURING HOLIDAYS

DOCUMENT REQUEST FROM SHIPPING CARRIER

DO I NEED TO PROVIDE A TAX ID FOR ORDERS SHIPPING TO MEXICO?

WILL I BE CHARGED DUTIES OR EXPERIENCE CUSTOMS DELAYS WHEN ORDERING FROM THE U.S.?

TAIWAN ORDERS – EZWAY APP APPROVAL REQUIRED

How are customs duties handled for shipments to India / Brazil?

The tracking shows “Delivered,” but I did not receive my package.

Shipping

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

WHEN WILL TRACKING BE AVAILABLE IF MY ORDER IS SHIPPED VIA AMAZON SHIPPING?

WHEN WILL TRACKING BE AVAILABLE IF MY ORDER IS SHIPPED VIA CANADA POST?

Tracking

Shipping & Tracking

HOW DO I KNOW WHAT SIZE TO CHOOSE?

THE PRODUCT IS DIFFERENT FROM  WHAT I EXPECTED!

I RECEIVED A FAULTY ITEM!

I RECEIVED THE INCORRECT ITEM!

Washing & Care Instructions (for Faux Fur Items)

Product Issues

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

I ORDERED THE WRONG SIZE/COLOR!

I’M MISSING AN ITEM FROM MY ORDER!

WHY WAS MY ORDER CANCELLED / REFUNDED?

WHY ISN'T MY PROMO CODE WORKING?

Order Issues

Products & Order Issues

STUDENT DISCOUNT

MY PROMO CODE HAS EXPIRED. CAN I REQUEST ANOTHER ONE?

Discount

RETURN POLICY

HOW DO I SUBMIT A RETURN?

CAN I RETURN A SALE ITEM?

RETURN SHIPPING LABEL?

HAVE YOU RECEIVED MY RETURN?

DAMAGES AND ISSUES

CAN I PROCEED WITH A RETURN IF THE ORIGINAL PACKAGING IS MISSING?

WHY WAS $16.98 DEDUCTED FROM MY REFUND?

What counts as a defective item, and how long do I have to request a return?

Will I be charged duties or import fees when returning an item from Canada to the United States?

Refund Not Eligible Conditions

Returns

Changes & Cancellations

WHICH PAYMENT TYPES DO YOU ACCEPT?

HOW DO I CHANGE MY CURRENCY?

Payment

HOW LONG SHOULD A REFUND TAKE TO REACH ME?

Refund

Payment & Refund

WHY ISN'T MY ACCOUNT LOGIN WORKING?

Account Issues

WHY HAVE THE PRODUCTS FROM MY WISHLIST BEEN REMOVED(NOT DISPLAYED)?

THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?

Wishlist Issues

Account & Wishlist issues

CUSTOMER SERVICE TEAM

Beware of Fake Lewkin Emails, Messages, and Accounts!

Store Credit (Gift Card)

WANNA COLLAB WITH US?Updated 23 days ago