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For US customers, a total of $16.98 may be deducted in the following case:<ul data-start="185" data-end="340"><li data-start="185" data-end="235" style="font-family: Verdana, Geneva, sans-serif;">You used the UPS return label ($8.99), and</li><li data-start="236" data-end="340" style="font-family: Verdana, Geneva, sans-serif;">Your order total fell below $69 after the return, so the original $7.99 shipping fee was added back.</li></ul>

For US customers, a total of $16.98 may be deducted in the following case:. You used the UPS return label ($8.99), and. Your order total fell below $69 after the return, so the original $7.99 shipping fee was added back.

WHY WAS $16.98 DEDUCTED FROM MY REFUND?

Returns

WHERE DO YOU SHIP?

HOW MUCH IS SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHY HAVEN'T I RECEIVED AN ORDER CONFIRMATION?

FAILED DELIVERY SITUATION

TAX AND CUSTOM DUTIES

SHIPPING RESTRICTIONS

SHIPPING DURING HOLIDAYS

DOCUMENT REQUEST FROM SHIPPING CARRIER

DO I NEED TO PROVIDE A TAX ID FOR ORDERS SHIPPING TO MEXICO?

Will I be charged duties or experience customs delays when ordering from the U.S.?

Shipping

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

Tracking

Shipping & Tracking

HOW DO I KNOW WHAT SIZE TO CHOOSE?

THE PRODUCT IS DIFFERENT FROM  WHAT I EXPECTED!

I RECEIVED A FAULTY ITEM!

I RECEIVED THE INCORRECT ITEM!

Product Issues

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

I ORDERED THE WRONG SIZE/COLOR!

I’M MISSING AN ITEM FROM MY ORDER!

WHY WAS MY ORDER CANCELLED / REFUNDED?

WHY ISN'T MY PROMO CODE WORKING?

Order Issues

Products & Order Issues

STUDENT DISCOUNT

MY PROMO CODE HAS EXPIRED. CAN I REQUEST ANOTHER ONE?

Discount

RETURN POLICY

HOW DO I SUBMIT A RETURN?

CAN I RETURN A SALE ITEM?

RETURN SHIPPING LABEL?

HAVE YOU RECEIVED MY RETURN?

DAMAGES AND ISSUES

CAN I PROCEED WITH A RETURN IF THE ORIGINAL PACKAGING IS MISSING?

Changes & Cancellations

WHICH PAYMENT TYPES DO YOU ACCEPT?

HOW DO I CHANGE MY CURRENCY?

Payment

HOW LONG SHOULD A REFUND TAKE TO REACH ME?

Refund

Payment & Refund

WHY ISN'T MY ACCOUNT LOGIN WORKING?

Account Issues

WHY HAVE THE PRODUCTS FROM MY WISHLIST BEEN REMOVED(NOT DISPLAYED)?

THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?

Wishlist Issues

Account & Wishlist issues

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WHY WAS $16.98 DEDUCTED FROM MY REFUND?Updated 9 hours ago