Our office time is 10 am-7 pm, KST TIME. Please contact us here, lewkin@lewkin.com

<h3 id="when-are-you-open"><strong><span style="font-family: Arial,Helvetica,sans-serif;">When are you open?</span></strong></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Our office time is 10 am-7 pm, KST TIME</span></p><h3 id="support"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Support</strong></span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Please contact us here,&#xA0;</span><a data-fr-linked="true" href="mailto:lewkin@lewkin.com"><span style="font-family: Arial,Helvetica,sans-serif;">lewkin@lewkin.com</span></a></p>

Contact us

Back to store ->

LEWKIN

CUSTOMER SERVICE TEAM

WHERE DO YOU SHIP?

HOW MUCH IS SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHY HAVEN'T I RECEIVED AN ORDER CONFIRMATION?

FAILED DELIVERY SITUATION

TAX AND CUSTOM DUTIES

SHIPPING RESTRICTIONS

SHIPPING DURING HOLIDAYS

DOCUMENT REQUEST FROM SHIPPING CARRIER

DO I NEED TO PROVIDE A TAX ID FOR ORDERS SHIPPING TO MEXICO?

WILL I BE CHARGED DUTIES OR EXPERIENCE CUSTOMS DELAYS WHEN ORDERING FROM THE U.S.?

TAIWAN ORDERS – EZWAY APP APPROVAL REQUIRED

HOW ARE CUSTOMS DUTIES HANDLED FOR SHIPMENTS TO INDIA / BRAZIL?

THE TRACKING SHOWS “DELIVERED,” BUT I DID NOT RECEIVE MY PACKAGE.

ARE TAXES ADDED AT CHECKOUT?

CHANGES TO EU CUSTOMS POLICY (EFFECTIVE JULY 1, 2026)

Shipping

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

WHEN WILL TRACKING BE AVAILABLE IF MY ORDER IS SHIPPED VIA AMAZON SHIPPING?

WHEN WILL TRACKING BE AVAILABLE IF MY ORDER IS SHIPPED VIA CANADA POST?

Tracking

Shipping & Tracking

HOW DO I KNOW WHAT SIZE TO CHOOSE?

THE PRODUCT IS DIFFERENT FROM  WHAT I EXPECTED!

I RECEIVED A FAULTY ITEM!

I RECEIVED THE INCORRECT ITEM!

WASHING & CARE INSTRUCTIONS (FOR FAUX FUR ITEMS)

Product Issues

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

I ORDERED THE WRONG SIZE/COLOR!

I’M MISSING AN ITEM FROM MY ORDER!

WHY WAS MY ORDER CANCELLED / REFUNDED?

WHY ISN'T MY PROMO CODE WORKING?

Order Issues

Products & Order Issues

STUDENT DISCOUNT

MY PROMO CODE HAS EXPIRED. CAN I REQUEST ANOTHER ONE?

WHAT IS THE EXPIRATION POLICY FOR REWARD POINTS?

Discount

RETURN POLICY

CAN I RETURN A SALE ITEM?

RETURN SHIPPING LABEL?

HAVE YOU RECEIVED MY RETURN?

DAMAGES AND ISSUES

CAN I PROCEED WITH A RETURN IF THE ORIGINAL PACKAGING IS MISSING?

WHY WAS $16.98 DEDUCTED FROM MY REFUND?

WHAT COUNTS AS A DEFECTIVE ITEM, AND HOW LONG DO I HAVE TO REQUEST A RETURN?

WILL I BE CHARGED DUTIES OR IMPORT FEES WHEN RETURNING AN ITEM FROM CANADA TO THE UNITED STATES?

REFUND NOT ELIGIBLE CONDITIONS

HOW DO I SUBMIT A RETURN?

Returns

Changes & Cancellations

WHICH PAYMENT TYPES DO YOU ACCEPT?

HOW DO I CHANGE MY CURRENCY?

Payment

HOW LONG SHOULD A REFUND TAKE TO REACH ME?

Refund

Payment & Refund

WHY ISN'T MY ACCOUNT LOGIN WORKING?

Account Issues

WHY HAVE THE PRODUCTS FROM MY WISHLIST BEEN REMOVED(NOT DISPLAYED)?

THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?

Wishlist Issues

Account & Wishlist issues

WANNA COLLAB WITH US?

Beware of Fake Lewkin Emails, Messages, and Accounts!

COLLAB

Store Credit (Gift Card)