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LEWKIN

Earned points are valid for 1 year from the date they are issued.Any unused points will automatically expire after 1 year, so please make sure to use them within the valid period.

Earned points are valid for 1 year from the date they are issued. Any unused points will automatically expire after 1 year, so please make sure to use them within the valid period.

WHAT IS THE EXPIRATION POLICY FOR REWARD POINTS?

Discount

WHERE DO YOU SHIP?

HOW MUCH IS SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHY HAVEN'T I RECEIVED AN ORDER CONFIRMATION?

FAILED DELIVERY SITUATION

TAX AND CUSTOM DUTIES

SHIPPING RESTRICTIONS

SHIPPING DURING HOLIDAYS

DOCUMENT REQUEST FROM SHIPPING CARRIER

DO I NEED TO PROVIDE A TAX ID FOR ORDERS SHIPPING TO MEXICO?

WILL I BE CHARGED DUTIES OR EXPERIENCE CUSTOMS DELAYS WHEN ORDERING FROM THE U.S.?

TAIWAN ORDERS – EZWAY APP APPROVAL REQUIRED

HOW ARE CUSTOMS DUTIES HANDLED FOR SHIPMENTS TO INDIA / BRAZIL?

THE TRACKING SHOWS “DELIVERED,” BUT I DID NOT RECEIVE MY PACKAGE.

ARE TAXES ADDED AT CHECKOUT?

CHANGES TO EU CUSTOMS POLICY (EFFECTIVE JULY 1, 2026)

Shipping

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

WHEN WILL TRACKING BE AVAILABLE IF MY ORDER IS SHIPPED VIA AMAZON SHIPPING?

WHEN WILL TRACKING BE AVAILABLE IF MY ORDER IS SHIPPED VIA CANADA POST?

Tracking

Shipping & Tracking

HOW DO I KNOW WHAT SIZE TO CHOOSE?

THE PRODUCT IS DIFFERENT FROM  WHAT I EXPECTED!

I RECEIVED A FAULTY ITEM!

I RECEIVED THE INCORRECT ITEM!

WASHING & CARE INSTRUCTIONS (FOR FAUX FUR ITEMS)

Product Issues

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

I ORDERED THE WRONG SIZE/COLOR!

I’M MISSING AN ITEM FROM MY ORDER!

WHY WAS MY ORDER CANCELLED / REFUNDED?

WHY ISN'T MY PROMO CODE WORKING?

Order Issues

Products & Order Issues

STUDENT DISCOUNT

MY PROMO CODE HAS EXPIRED. CAN I REQUEST ANOTHER ONE?

RETURN POLICY

CAN I RETURN A SALE ITEM?

RETURN SHIPPING LABEL?

HAVE YOU RECEIVED MY RETURN?

DAMAGES AND ISSUES

CAN I PROCEED WITH A RETURN IF THE ORIGINAL PACKAGING IS MISSING?

WHY WAS $16.98 DEDUCTED FROM MY REFUND?

WHAT COUNTS AS A DEFECTIVE ITEM, AND HOW LONG DO I HAVE TO REQUEST A RETURN?

WILL I BE CHARGED DUTIES OR IMPORT FEES WHEN RETURNING AN ITEM FROM CANADA TO THE UNITED STATES?

REFUND NOT ELIGIBLE CONDITIONS

HOW DO I SUBMIT A RETURN?

Returns

Changes & Cancellations

WHICH PAYMENT TYPES DO YOU ACCEPT?

HOW DO I CHANGE MY CURRENCY?

Payment

HOW LONG SHOULD A REFUND TAKE TO REACH ME?

Refund

Payment & Refund

WHY ISN'T MY ACCOUNT LOGIN WORKING?

Account Issues

WHY HAVE THE PRODUCTS FROM MY WISHLIST BEEN REMOVED(NOT DISPLAYED)?

THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?

Wishlist Issues

Account & Wishlist issues

Contact us

CUSTOMER SERVICE TEAM

WANNA COLLAB WITH US?

Beware of Fake Lewkin Emails, Messages, and Accounts!

COLLAB

Store Credit (Gift Card)

WHAT IS THE EXPIRATION POLICY FOR REWARD POINTS?Updated a minute ago